At Elaran Hikes, we want you to feel confident with every purchase. If you’re not satisfied with your order, our Returns & Refunds Policy ensures a fair and simple process.
1. Returns
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Products may be returned within 3 business days of delivery.
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To be eligible, items must be:
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Unused and in their original packaging.
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Accompanied by valid proof of purchase (invoice/receipt).
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Return requests made after 3 business days will not be accepted.
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Certain items (such as hygiene-sensitive products or custom orders) may not qualify for returns.
2. Return Process
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To request a return, email us at [email protected] within 3 business days of delivery.
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Once approved, we will provide you with the return instructions and address.
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Customers are responsible for securely returning the product, unless otherwise specified.
3. Refunds
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After the returned product is received and inspected, your refund will be processed.
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Refunds are issued only through online payment methods (such as bank transfer).
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Approved refunds are typically processed within 24 hours of confirmation.
4. Non-Returnable / Non-Refundable Items
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Products damaged due to misuse, missing original packaging, or altered in any way are not eligible.
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Clearance or final-sale items may not be returnable.
5. Contact Us
For questions or assistance regarding returns and refunds, please contact us at:
📧 [email protected]